FAQ

After a tough year 2020, we are delighted to announce that our tours will be up and running again as soon as legally possible. We took the unexpected down time to reorganise every little detail behind the scenes to bring back our award-winning tours better than ever.

In order to protect our guests as well as our guides, our public tour groups will be limited to a maximum of 20 people in order to enable social distancing as much as possible. We rarely enter any buildings on most of our tours, but we do recommend wearing a mask to protect you and others.

Please check our website to see all the tours that are currently running. All tours can of course also be booked with a private guide any day of the year, just get in touch!

You will find the meeting point for your tour on your ticket. Most of our tours start here.

No, all public tours run every time.

Our guides appear 5-10 minutes before the tour starts. You can recognize them by their blue name badge. Please double-check your ticket to make sure you are at the correct place, and give us a call on our office mobile phone  1773 019194 so we can help you out.

If you are running 5-10 minutes late, please give us a call on our office mobile phone  177 3019194 so we can try and lead you to your group. While we will always try our best, there is no guarantee that you can catch up with the group, especially if we take the train to Potsdam or Sachsenhausen.

If you know in advance that you will be late, give us a call on our office mobile phone  177 3019194 so we can evaluate what best to do. Sometimes re-scheduling is the better option.

All public tours start at the designated meeting point. If you book a private tour, your guide can of course pick you up from your hotel if it is centrally located, and simply start the tour from there. Please bear in mind that this extends the length of the tour (and therefore the price), and you might need a ticket for public transport.

We recommend you to buy your tickets in advance on our website to help us better predict group sizes. This enables us to schedule more guides on busy days so we can avoid large crowds. That said, you are of course welcome to buy a ticket from the guide right before the tour if you need to stay flexible. If you want to book for a larger group (more than 5 people), please book online in advance.

If you want to book a tour for a school group, a corporate event etc, or you are generally interested in a private tour, advance booking is required. Please send us an e-mail to office[at]berlinwalks.de – or check our private tour page for more information.

No, it is sufficient to show the guide your ticket on the display of your smartphone or tablet. If you can’t find it, you can have the guide call the office in order to validate your ticket.

Our tickets are non-refundable. However, we are happy to honor the ticket on another day. Just let us know in advance when you would like to join the tour.

Our tours run in all weather. Please come prepared! In German there is a saying: “There is no such thing as bad weather, there is only bad clothing.” 🙂

The size of the groups varies and is very difficult to predict. However, our guides know how to manage tours of all sizes and we will always try to schedule a second guide if we anticipate a group larger than 20 people. If you are interested in a more intimate tour, please enquire about reserving a guide for a private walk!

As Berlin is a very flat city the walking on our tours is not overly strenuous, however, a reasonable level of fitness is suggested as we do cover quite a lot of ground. The main sights Discover Berlin tour, for example, covers 4-5 km (about 3 miles) in about four hours. For more information on our other tours please contact the office.  Bear in mind that we are very happy to arrange private tours with your own car and driver if you prefer.

We recommend wearing comfortable shoes and weather-appropriate clothing. It’s always good to bring an umbrella along if it looks like rain, and sunscreen in the summertime. Also, you won’t regret bringing water and a snack along.

All of our public tours that are 3 hours or longer include a break and an opportunity to use the washrooms.  On a private tour, you can always set your own pace and can take as many breaks as you like.

With few exceptions, we do not go inside of the museums and sights we see on our tours.  As there is a lot of ground to cover, a visit to the museums would eat up too much time. That said, our guides will provide expert information about all the sites we cover, including the museums and the Reichstag, enhancing a private visit to them later on. On private tours, we can include a museum visit on request or start / finish the tour there for a seamless tour experience.

Our tours all end in central Berlin with a good connection to public transport to take you where you need to go. Our guides are available at the end of the tour to help you with directions. Please note that our tours do not end at the meeting points where they begin!

Wheelchair users are very welcome on our tours. Our Discover Berlin tour, in particular, is wheelchair-friendly. However, on some tours we make ample use of public transport and unfortunately, elevators in the subway stations are sometimes out of order.  If you are interested in joining any of our public tours, please get in touch with the office in advance so we can let the guide know. Unfortunately, for insurance reasons our guides are not allowed to assist with wheelchairs.

Bear in mind:  we are always happy to arrange private tours! Our guides are happy to walk at your pace, or we can organize a motorized tour for your convenience.

Although traffic and construction sites can produce significant ambient noise on the tours, our guides are very capable of making themselves heard even to large groups without the aid of microphones and whispering devices.

All of our public tours are geared toward adults. Infants and children under 12 years of age are very welcome to join our tours for free (although they must always be accompanied by an adult).  Feel free to bring strollers and baby carriages along, but bear in mind that you may have to carry them up and down stairs, since elevators in the subway stations are sometimes out of order. Unfortunately, for insurance reasons our guides are not allowed to assist.

While there is no graphic or lurid material presented on any of the tours, parents should be advised that there is some difficult content dealt with, especially on the Hitler’s Germany tour and the Sachsenhausen Concentration Camp Memorial tour. The Queer Berlin tour does include sexual material.

You are welcome to take pets along on the tours (as long as they are well-behaved). However, pets are not allowed on the tours of Potsdam and Sachsenhausen Concentration Camp Memorial, and not recommended on the East Berlin tour.

There is no general rule for tipping, but all tips are of course greatly appreciated by our guides. Gratuities are up to you and should be based on your satisfaction with our service and the quality of the tour.

Just give us a call (30 3019194) or send us an email to office[at]berlinwalks.de!  We will be very happy to tailor a tour to your particular interests.  Bear in mind that the further in advance you get in touch with us, the more likely it will be that we have a guide available.

Of course the earlier you get in touch with us, the easier it is for us to reserve a guide.  However, we are often able to accommodate requests on short notice. If time is pressing, please get in touch with us on our office mobile number: 177 301 9194.

We are very happy to tailor a private tour to suit your specific interests.  We have guides who are specialists in all sorts of areas related to Berlin and its history and who are able to pitch the tours to people of every age and interest level.  Just give us a call (30 3019194) or send us an email to office[at]berlinwalks.de!

For parties of up to six people, we generally use a roomy, air-conditioned Mercedes taxi minivan.  It provides enough room for all our clients to be seated comfortably, plus your guide and the driver.  For larger groups, we will provide comfortable, air-conditioned buses.

1.) Public tours:

These tours run in all weathers and on all public holidays, and there is no minimum number of participants. In the extremely unlikely event that a public tour is cancelled by OCW, the client will receive a full refund. The refund process may take a few days depending on the booking channel and method of payment.

Up to 24 hours before the tour start the client can reschedule or cancel the tour via e-mail to OCW for any reason at no additional cost. If the booking has been made through a third party seller, the cancellation or rescheduling request needs to be sent to that third party seller. A cancellation or rescheduling will always be confirmed by OCW via e-mail. If the client has not received such confirmation, he or she must get in touch with the OCW office.

No refund is due if the cancellation is being sent later than 24 hours before the tour starts. Rescheduling a ticket for a public tour to a later date may still be possible free of charge if the rescheduling does not result in any additional costs for OCW.

 

2.) Private tours:

The following cancellation fees will apply if the client cancels a private tour by notice via e-mail:

  • Up to 72 hours before the tour is scheduled: 10% of the tour price.
  • between 72 and 24 hours before the tour is scheduled: 50% of the tour price, plus any costs associated with canceling vehicles/museums etc booked for the tour (if any).
  • less than 24 hours before the tour is scheduled, or if the client does not meet the OCW guide at the agreed time and place: 100% of the tour price.

If, unexpectedly, events on the day of the tour make it impossible or very difficult to conduct the tour, OCW will consult the client and do all it can to provide an alternative solution. If a satisfactory alternative cannot be found, either OCW or the client may cancel the tour. In this case, OCW will charge a 10% handling fee and, if applicable, the costs associated with canceling vehicles / museum entries etc. booked for the tour, and issue the refund of the remaining balance within 2 weeks.

A cancellation or rescheduling will always be confirmed by OCW via e-mail. If the client has not received such confirmation, he or she must get in touch with the OCW office.

Book now for a fascinating Berlin experience!

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