When do your tours run?
We offer public tours every day of the year. Our Discover Berlin, Hitler's Germany, Sachsenhausen Concentration Camp Memorial, and Potsdam tours run year-round. In addition, we have specialized tours running on a public basis from April through October. All tours can be booked on a private basis any day of the year.
Here's our full public tour schedule for the 2016/2017 season:
Where are the meeting points for your tours?
You will find a map showing the exact location of the meeting point here.
All our tours depart from our meeting point in front of the restaurant Weihenstephaner, next to the train station 'Hackescher Markt'.
Address: Neue Promenade 5, 10178 Berlin
GPS: 52.52301, 13.401557
Do I have to pre-book or can I just show up?
There is no need to pre-book for our public tours (except for the Culinary tour). Just come to our meeting point before the tour is due to begin and buy a ticket from the guide. We don’t turn anyone away. That said, you are very welcome to buy tickets in advance on our website and take advantage of our online discount. If you are interested in a private tour, advance booking is required. Please send us an e-mail to email@example.com - or check our private tour page for more info.
Do I need to print out my online ticket?
Nope! It is sufficient to show the guide your ticket on the display of your smart phone or tablet.
What if I have bought a ticket in advance and it turns out I can’t join the tour? Can I use the ticket on a different day?
Our tickets are non-refundable. However, we are happy to honor the ticket on another day. Just let us know in advance when you would like join the tour.
What if the weather is poor?
Our tours run in all weather. Please come prepared! In German there is a saying: “There is no such thing as bad weather, there is only bad clothing.”
How big are the groups on a public tour?
The size of the groups varies and is very difficult to predict. However, our guides know how to manage tours of all sizes and we will provide a second guide if we anticipate a large group. If you are interested in a more intimate tour, please enquire about reserving a guide for a private walk!
How much walking is involved?
As Berlin is a very flat city the walking on our tours is not overly strenuous, however a reasonable level of fitness is suggested as we do cover quite a lot of ground. The main sights Discover Berlin tour, for example, covers 4-5 km (about 3 miles) in about four hours. For more information on our other tours please contact the office. Bear in mind that we are very happy to arrange private tours with your own car and driver if you prefer.
Is there anything I need to bring along or prepare for the tour?
Just remember that we offer walking tours! Wear comfortable shoes and weather-appropriate clothing. It’s always good to bring an umbrella along if it looks like rain, and sunscreen in the summertime. Also, you won't regret bringing water and a snack along.
Do you take any breaks on the tours?
All of our public tours include a break and an opportunity to use the washrooms. On a private tour, you can always set your own pace and can take as many breaks as you like. For further information regarding a specific tour, please send us an e-mail to firstname.lastname@example.org.
Do we go inside any of the museums/sights on the tours?
With few exceptions, we do not go inside of the museums and sights we see on our tours. As there is a lot of ground to cover, a visit to the museums would eat up too much time. That said, our guides will provide expert information about all the sites we cover, including the museums and the Reichstag, enhancing a private visit to them later on.
Where do the tours end?
Our tours all end in central Berlin with a good connection to public transport to take you where you need to go. Our guides are available at the end of the tour to help you with directions. Please note that our tours do not end at the meeting points where they begin!
Are the tours wheelchair-accessible?
Wheelchair users are very welcome on our tours. Our Discover Berlin tour, in particular, is wheelchair-friendly. However, on some tours we make ample use of public transport and unfortunately elevators in the subway stations are sometimes out of order. If you are interested in joining our Sachsenhausen Concentration Camp Memorial, Hitler's Germany, Discover Potsdam, Berlin Wall, Wittenberg, Culinary, Christmas Markets, or Queer tours, please get in touch with the office in advance. Unfortunately, for insurance reasons our guides are not allowed to assist with wheelchairs.
Bear in mind: we are always happy to arrange private tours! Our guides are happy to walk at your pace, or we can organize a motorized tour for your convenience.
Do the guides use microphones?
Although traffic and construction sites can produce significant ambient noise on the tours, our guides are very capable of making themselves heard even to large groups without the aid of microphones and whispering devices.
Are the tours suitable for babies and children?
All of our public tours are geared toward adults. Infants and children under 12 years of age are very welcome to join our tours for free (although they must always be accompanied by an adult). Feel free to bring strollers and baby carriages along, but bear in mind that you may have to carry them up and down stairs, since elevators in the subway stations are sometimes out of order. Unfortunately, for insurance reasons our guides are not allowed to assist.
While there is no graphic or lurid material presented on any of the tours, parents should be advised that there is some difficult content dealt with on the Sachsenhausen Concentration Camp Memorial tour. The Queer Berlin tour does include sexual material.
Can we take pets on the tours?
You are welcome to take pets along on the tours (as long as they are well-behaved). However, pets are not allowed on the tours of Potsdam and Sachsenhausen Concentration Camp Memorial, and not recommended on the Cold War and Jewish Life tours.
What is your tipping policy?
There is no general rule for tipping, but all tips are of course greatly appreciated by our guides. Gratuities are up to you and should be based on your satisfaction with our service and the quality of the tour.
How do I book a private tour?
Just give us a call (+49 30 3019194) or send us an email to email@example.com! We will be very happy to tailor a tour to your particular interests. Bear in mind that the further in advance you get in touch with us, the more likely it will be that we have a guide available.
How far in advance do I have to book a private tour?
Of course the earlier you get in touch with us, the easier it is for us to reserve a guide. We can generally guarantee that we will be able to arrange a tour if you make the booking four weeks in advance. However, we are often able to accommodate requests on short notice. If time is pressing, please get in touch with us on our office mobile number: +49177 301 9194.
I haven’t found what I was looking for among the tours advertised on your site. What can I do?
We are very happy to tailor a private tour to suit your specific interests. We have guides who are specialists in all sorts of areas related to Berlin and its history and who are able to pitch the tours to people of every age and interest level. Just send us an email or give us a call!
What vehicles do you use on private motorized tours?
For parties of up to six people, we generally use a roomy, air-conditioned Mercedes taxi minivan. It provides enough room for all our clients to be seated comfortably, plus your guide and the driver. For larger groups, we will provide comfortable, air-conditioned buses.
What is your cancellation policy?
Tickets bought online for our public tours are non-refundable. For our private tours, please see our terms and conditions.